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How to Reset a Shopify Customer Account Password in 20 Seconds

Reset customer password
Published 4 December 2022

It’s frustrating when your Shopify customers can’t access your store because they’ve lost their passwords. Fortunately, a simple solution to this problem is to use the reset password feature built into Shopify. 

To reset a Shopify customer account password, navigate to the “Customers” section of your dashboard and click on the customer whose account you want to reset. Then, click on the “Reset password” button at the top of their customer profile. A password reset email will then be sent to the customer.

This article is a quick guide on resetting a Shopify customer account password in five easy steps. Keep reading for more information.

Resetting the customer account password

1. Go to “Customers” in the Shopify dashboard

The first step is to go to the “Customers” section of your Shopify admin. Here, you can see a list of all the customers who have purchased from your store. Below are the specific steps to access your customers’ section in Shopify: 

  1. Log in to Shopify
  2. Click on “Customers” from the left-hand menu
Customers

2. Click on the customer you want to reset the password for

Once you’re in the “Customers” section, follow these steps:

  1. Search for the customer whose password you want to reset
  2. Click on that customer’s name to visit their customer profile page
Click on the customer

3. Click “Reset password”

On the customer profile page, follow these steps:

  1. Look for the “Reset password” button in the top-right & click it. This sometimes may show as a “More actions” button, which you can find it inside there.
Reset password
  1. Click the “Reset password” button
Confirm

Now the customer will receive an email with a link to create a new password for their account.

Reset password email

Note: If you have trouble finding the “Reset password” option, it’s possible that the customer has not yet set up an account with your store. In this case, you can direct them to create an account using the email address that they used when they made their purchase. This will automatically link their orders that were ordered using that email address.

Once they create an account, it will automatically be connected to their orders, and they’ll be able to set a password themselves. 

Once the customer has followed the link in their email and chosen a new password, their account will be successfully reset!

Here’s a quick YouTube video guide to resetting a Shopify customer account password: 

Tip: If you’re stuck at any point in the process, don’t hesitate to contact Shopify support for help. They can walk you through the steps and help you finish the job quickly and easily. And with Shopify’s 24/7 customer support team at your disposal, there’s no need to struggle with password resets on your own.

How to edit the password reset email in Shopify

You can easily customise the reset password email. All you need to do is:

  1. Go to your Shopify dashboard
  2. Click on “Settings”
Settings
  1. Go to “Notifications
Notifications setting
  1. Scroll down to the “Customer” section and click on “Customer account password reset
Customer notifications

How to show digital products inside the customer account in Shopify

It’s really easy to show your digital products in your customers’ accounts automatically. The best method to do this is by using a Shopify-approved app called Downloadable Digital Assets.

Shopify doesn’t have its own method to do this natively, so you need to use this app.

All you need to do is:

  1. Install the Downloadable Digital Assets Shopify app
  2. Upload your digital products
  3. Attach those digital files to your Shopify products that your customers have bought
  4. Go to “Settings” in the app, then go to “Checkout settings”
  5. Enable the customer account download links

Here you can see a more detailed guide on how to set up customer account downloads for digital products in Shopify.

If you use a customer account application such as CustomerHub, you can also use Downloadable Digital Assets. They have integrated together, and it works very well. Learn how to set up CustomerHub digital products.

Digital products in the customer accounts

Summary

If you run an online store using Shopify, it’s essential to know how to reset your customers’ passwords when needed. Whether they’re having trouble signing in or you need to reset their account for some other reason, password resets are a quick and easy process that can be done in just a few clicks.

Look at our other guides if you’re interested in checking more Shopify tutorials. We have a vast library of tutorials for many Shopify needs.

About Author

Will is a professional Ecommerce Shopify expert (7 years experience) & a professional Filmmaker/Video Editor (17 years experience). Now living between the Isle of Man & Brighton, UK. Highly experienced in Premiere Pro, DaVinci Resolve, After Effects, Shopify, WordPress & SEO. Owner of Teckers, Bounce Color, Stunt Camera Crew & more.

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